1. Stop thinking of people in your organization as employees. Think of them as associates. Associates are people you work in partnership with. Employees are people you tell what to do.

2. Relate to the whole person.

3. Never walk by someone without acknowledging them. A smile, a nod, a 'good morning' - these small acknowledgments go a long way.

4. Don't expect anyone to do anything you're not willing or able to do. Be a role-model. You don't need to do their work, but you must be committed to doing your work as thoroughly and error-free as you expect of others.

5. Don't ever talk about one associate with another.
Period.

6. When you do need to give negative feedback, talk about the behavior, not the person.

7. Respect and acknowledge the contribution that each and every person brings to the table.

8. Understand that your reports are your number one customers. How can you help them do their job better?

9. Don't allow anyone to undermine the success of your operation. If you have a weak link, either turn it around or get rid of it. Don't tolerate anything but the best from your associates.

10. Focus on the staff AND the work, not one or the other.
Help the people develop all of their skills. Invest in your associates for the short and long term.

About the Author

(c) Louise Morganti Kaelin. Louise is a Life Success Coach who partners with individuals who are READY (to live their best life), WILLING (to explore all options) and ABLE (to accept total support). Find many free resources to assist you in living the life of your dreams at http://www.touchpointcoaching.com For her free newsletter of insightful, practical suggestions for creating your best life, email mailto:on-536@ezezine.com