NextWest, Inc. announced today that the NextContact Call Center Solution has been named a ”Best of Show” winner at Technology Marketing Corporation (TMC)’s INTERNET TELEPHONY® Conference and EXPO Fall 2004. The show, held last month at the Millennium Biltmore Hotel in Los Angeles, is widely considered the #1 global event focused on VoIP.
NextContact is a completely integrated, single-source solution for inbound, outbound and blended contact centers.
Features include Skills-Based Routing, PBX, VoIP, Advanced ACD, IVR, E-mail, Fax-on-Demand, Predictive Dialing and more; all in one system. Finally, there is no need to deal with complex, multi-vendor integration for a complete contact center solution.
“NextWest’s NextContact is the Contact Center solution that is changing the rules for Small to Midsize Enterprise (SME) call centers,” said NextWest VP Sales and Marketing, Richard De Soto. “For the first time, large call center system capability is available to smaller agent systems at an affordable cost.”
NextWest believes every company dealing with customers is a “call center”. That’s why NextContact is not only developed for use by call centers, but it is also designed to improve the overall customer-touch processes for any business ready to reap the rewards of a truly affordable, customer-centric communications system.
NextContact allows SMEs to improve customer service, streamline order processing, increase customer retention and maximize sales revenues.
“NextWest and their innovative product NextContact are a standout indication of why so many enterprise and government buyers, service providers, developers, and resellers flock to INTERNET TELEPHONY® Conference & Expo,” said TMC President and Conference Chairman, Rich Tehrani. “Their innovation and commitment to quality attract serious prospects to their booth. Attendees know they''ll find solutions in the NextWest booth that can help them in their businesses today.”
The Best of Show awards emphasize technologic innovation and product feature sets. Forward-looking products that will aid in the development of the next generation of VoIP solutions were also awarded. Each winner submitted a thorough application and displayed and demonstrated their product on the INTERNET TELEPHONY® Expo show floor.
“By all accounts, INTERNET TELEPHONY® Conference & EXPO Fall 2004 was one of the most successful VoIP events ever staged. Attendees and exhibitors alike agreed the energy at the show was indicative of the amazing surge of excitement for the IP telephony industry. NextWest and their NextContact call center solution are positioned perfectly to lead a strong resurgence in sales and deployments of VoIP products and services,” added Michael Genaro, Vice President of Marketing for TMC.
A full list of the winners will appear in the December 2004 issue of INTERNET TELEPHONY® magazine.
The next INTERNET TELEPHONY Conference & EXPO will be held February 22-25, 2005 at the Hyatt Regency Hotel in Miami, Florida. For information, visit www.itexpo.com
For information on any TMC shows or events, visit www.tmcnet.com. Or call (203) 852-6800 ext. 146.
About NextWest
NextWest, Inc.is a leading manufacturer of IP-based business telecommunications and contact center systems. Our rock-solid, fully-integrated, IP and converged communications systems are helping small to mid-sized businesses, government agencies and other institutions to meet their growing telecommunications needs.
With cost-effective solutions that are flexible, scalable, reliable and easy to manage, NextWest delivers uncompromising quality and features resulting in the some of the fastest ROI times in the industry.
NextWest’s award winning PCXi and NextContact Call Center Solutions are backed by the world class service and support of NextWest Certified Engineers.
For more information about NextWest Business Phone Systems, IP Phone Systems, Advanced Voicemail, Conferencing Solutions, ACD, Reliable VoIP ( Voice over IP ), Advanced IP Predictive Dialers, IP Telephony, Blended Call Center Solutions, VoIP Call Center Systems, VoIP Phone Systems, IVR, Auto Attendants, CTI, Advanced PBX Features, NextWest PCXi, NextContact or any of our industry specific solutions call 1-877-I-GO-NEXT (446-6398), or visit our website at http://www.nextwest.com .
Note: NextWest products and services are only available through NextWest Authorized Resellers.
About TMC
Technology Marketing Corporation (TMC) publishes two magazines: Customer Inter@ction Solutions, and Internet Telephony, and the online publications, TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC also produces The VoIP Developer Conference, Speech-World, IP Contact Center Summit and The Global Call Center Outsourcing Summit.
TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com
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